Easy to read

What is “Pasažieru vilciens” and what it does?

• Joint Stock Company “Pasažieru vilciens” was established in 2001 and it is a provider of public transport services.
• JSC “Pasažieru vilciens” ensures train passenger carriage under the brand “Vivi”, provides rolling stock repair services and commercial trip service.

What is “Vivi”?

• “Vivi” is a train passenger carriage brand owned by JSC “Pasažieru vilciens”.

What type of governance JSC “Pasažieru vilciens” has?

• The governance of JSC “Pasažieru vilciens” is implemented by the shareholder, Shareholders' Meeting, Council and Board.
• The company is managed by the Chairman of the Board Raitis Nešpors and the Member of the Board Aldis Daugavvanags.

What is the structure of JSC “Pasažieru vilciens”?

• 8 departments and 5 divisions, which are directly subordinated to the Board and are responsible for solving various matters.

Where is the train passenger carriage ensured?

• Electric train routes in the following railway lines:

-    Riga – Aizkraukle
-    Riga – Jelgava
-    Riga – Skulte
-    Riga – Tukums

• Diesel train routes in the following railway lines:

-    Riga – Krustpils – Daugavpils – Kraslava – Indra
-    Riga – Madona – Gulbene
-    Riga – Sigulda – Valmiera – Lugazi – Valga 
-    Riga – Rezekne – Zilupe
-    Riga – Dobele – Liepaja

Where and what types of tickets can be purchased?

• Train tickets can be purchased:

-    at ticket offices at railway stations
-    on the train from the ticket conductor-controller, if the ticket office is closed
-    electronically on the mobile app “Vivi Latvija” or on the website www.vivi.lv

• Types of tickets:

-    one-way ticket
-    baggage ticket
-    time ticket for 1, 3, 5 or 30 days

• A bus is available from the station to the city centre at Aizkraukle, Tukums and Kraslava stations.

What train ticket discounts are available?

• With the Honorary Family Card together with an identity document:

-    40% discount on all day tickets and subscription tickets
-    50% discount on one-way adult ticket
-    90% discount on one-way ticket for pupils, students

• 100% discount can be received by:

-    pre-school children
-    participants of the national resistance movement
-    politically repressed persons
-    orphan children
-    disabled children and their companions
-    persons with Group I disability and their companions, persons with Group II disability

What may be carried on the train?

• Baggage
• Bicycle
• Pets

How “Vivi” customer service centre can be contacted?

• 24-hour phone number for free inquiries: 8760
• E-mail address: vilciens@info.vivi.lv
• Onsite at the address Stacijas laukums 2, in Riga, during the following opening hours: from Monday to Thursday from 8.00-17.00, on Friday from 8.00-14.30
• Mailing address: Pērses iela 8, Riga, LV-1011